Multilingual CX Strategy with GenAI-
Powered Contact Center Solution

In today's hyper-connected world, siloed legacy contact centers are a significant liability. Traditional contact centers, plagued by inefficiency, high attrition rates, lack of personalization, complex IVR menus, incorrect call routing are failing to meet the evolving demands of modern customers. This exclusive roundtable discussion co-hosted by Celebal Technologies and AWS is your opportunity to break free from these bottlenecks & envision the future of contact centers.

Imagine a Contact Center Intelligence (CCI) solution where Generative AI breaks language barriers, personalizes customer interactions, and equips agents with real-time coaching, and intelligent automation.

Join us as we unveil the transformative power of Generative AI, Natural Language Processing (NLP), Sentiment Analysis and AI Based Process Automation. Witness firsthand how these advancementscan revolutionize your contact centre, & enhance operational efficiency, improve first-call resolution rates & boost customer satisfaction.

This roundtable is ideal for enterprise leaders in various sectors, like Telecommunications, BFSI, Healthcare, and others, looking to innovate their customer experience strategies.